Contact us
One inbox, read by a person. We aim to reply within two working days.
General enquiries and support
For anything to do with Geotrail or the studio, write to support@ymmdigitals.com. This is the right address for questions, feedback, bug reports, feature requests, and complaints. There is no separate ticketing system to sign up for.
Reporting a bug
Bug reports are genuinely welcome, and specific ones get fixed much faster. If you can, include:
- The page you were on, as a full URL.
- What you expected to happen, and what happened instead.
- Your browser and whether you were on a phone or a computer.
- A screenshot, if the problem is visual.
You do not need to diagnose anything for us. "The upload button does nothing on my phone" is a perfectly good report.
Reporting a wrong Geotrail result
Geotrail estimates locations from visual evidence, so some results will be wrong — that is expected, not a malfunction. Reports are still useful, because patterns in the mistakes tell us where the model is weak.
The most valuable thing you can include is the actual location of the photograph, along with the image itself if you are comfortable sharing it. A report that says only "this was wrong" cannot be acted on; one that says "this is in Bahir Dar, it guessed Nairobi" can be.
Privacy and data requests
To ask what data we hold about you, to request deletion, or to raise a concern about how we handle information, write to support@ymmdigitals.com with "Privacy request" in the subject line. Please tell us which of our sites the request concerns.
What we collect and why is set out in the privacy policy. If your question is about advertising cookies specifically, that section covers how to opt out through Google's own controls as well as through ours.
Advertising, press and partnerships
For media enquiries, advertising questions, or a partnership proposal, use the same address and say so in the subject line. We are a small studio, so we will not always be the right fit — but you will get a straight answer rather than silence.
Project work
We take on a limited amount of outside work. To get a quick, honest answer about whether your project is a fit, include:
- What the thing is meant to do, in a couple of sentences.
- Roughly when you need it.
- Whether you have a budget range in mind.
We will tell you within a few days if it is something we can do well. If it is not, we will say that too.
Where we are
YmmDigitals is based in Addis Ababa, Ethiopia. We work remotely and correspond in English. We do not operate a walk-in office or a telephone support line, so email is the only supported way to reach us.